cancel
Showing results for 
Search instead for 
Did you mean: 
avsTurner
New member
1 0 0 0
Message 1 of 2
60
Flag Post
HP Recommended

Magenta and yellow inks printing grey/black

Officejet 7610
Microsoft Windows 10 (64-bit)

Magenta and yellows are inexplicably printing as grey/black for me, so everything looks really murky. I am using third-party ink cartridges, which have previously worked just fine. I haven't needed to print anything for some time, so I have tried cleaning the printheads three times , but colours are still coming out all muddy.

HP offers no support that can help me with this. Does anyone have a solution to this problem?

Thanks,

1 REPLY 1
HP Support Agent
HP Support Agent
19,640 19,628 1,296 1,961
Message 2 of 2
30
Flag Post
HP Recommended

Magenta and yellow inks printing grey/black

@avsTurner,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are facing issues with the print quality.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Are you facing the same issue when you make a copy?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/product/hp-officejet-7610-wide-format-e-all-in-one-series/5153788/docum...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation