01-18-2020 07:42 AM
Magenta and yellows are inexplicably printing as grey/black for me, so everything looks really murky. I am using third-party ink cartridges, which have previously worked just fine. I haven't needed to print anything for some time, so I have tried cleaning the printheads three times , but colours are still coming out all muddy.
HP offers no support that can help me with this. Does anyone have a solution to this problem?
01-20-2020 03:30 PM
Welcome to the HP Support Community!
I reviewed your post and I understand that you are facing issues with the print quality.
Don’t worry, I assure you I will try my best to get this sorted.
Are you facing the same issue when you make a copy?
Meanwhile, I recommend you follow the steps in the below article and check if it helps.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
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