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Message 1 of 2
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Magenta and yellow inks printing grey/black

Officejet 7610
Microsoft Windows 10 (64-bit)

Magenta and yellows are inexplicably printing as grey/black for me, so everything looks really murky. I am using third-party ink cartridges, which have previously worked just fine. I haven't needed to print anything for some time, so I have tried cleaning the printheads three times , but colours are still coming out all muddy.

HP offers no support that can help me with this. Does anyone have a solution to this problem?


HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Magenta and yellow inks printing grey/black



Welcome to the HP Support Community!


I reviewed your post and I understand that you are facing issues with the print quality.


Don’t worry, I assure you I will try my best to get this sorted.


Are you facing the same issue when you make a copy?


Meanwhile, I recommend you follow the steps in the below article and check if it helps.


Let me know how it goes and you have a great day!


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



I am an HP Employee

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