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‎12-29-2019 07:45 PM

HP Recommended
Product: HP OFFICEJET 6600
Operating System: Microsoft Windows 10 (64-bit)

My Officejet 6600 stopped printing magenta color, printer cartridge has been replaced and monitors as full on display. (it was previously showing empty when the cartridge still had ink - but replaced anyway). Performed many printhead cleanses and still not printing magenta color. 

1 person had the same question
1 REPLY 1

‎01-01-2020 11:49 AM

HP Recommended

Hi @Dixonpac

Welcome to the HP Support Community. I'd be happy to assist you.

 

I'm afraid this could be a possible hardware issue with the printer. If you have tried the steps mentioned in this document and the issue persists, please contact our HP Support team for Service Options:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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