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Message 1 of 2
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Message 'There is a problem with the printer or ink system', WILL NOT GO AWAY!

OfficeJet 6600
Microsoft Windows 10 (64-bit)

The printer gets into a mode that keeps bringing up a printer ink error on the printer LCD and on my desktop.  It suggests turning the printer off.  When I turn the printer off it complains that I turned the printer off, and then proceeds to error on the ink.  If I am lucky I have been able to get it to print a diagnostics page that seems to calm the printer down.  But today, it is unable to print the diagnostics because it is stuck complaining about the ink.  I am in an infinite loop of power cycling!


I have $100 of new ink cartridges installed and its not's problem originally started when one of the cartridges ran low!


I wish I could attach screen shots of the dialogs that are repeating themselves!

HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Message 'There is a problem with the printer or ink system', WILL NOT GO AWAY!



Welcome to the HP Support Community!


I reviewed your post and I understand that you are getting ink cartridge error on the printer.


Don’t worry, I assure you I will try my best to get this sorted.


I recommend you follow the below steps and check if it helps.

  1. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. 
  2. Remove USB cable, if present. 
  3. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. 
  4. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer. 
  5. Turn on the printer and wait till warm-up period finishes and the printer is idle.

If you continue facing the issue then, follow the steps in the below article and check.


Let me know how it goes and you have a great day!


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!




I am an HP Employee

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