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Message "Problème de cartouches" imprimant HP ENVY 5547

HP ENVY 5547
Microsoft Windows 10 (32-bit)

Bonjour,

je rencontre un problème récurrent avec une imprimante HP ENVY 5547 qui n'imprime plus et signale systématquement un "problème de cartouche" alors que j'ai racheté deux fois de suite des cartouches HP 62 qui correspondent bien à ce modèle. 

Quelqu'un peut-il m'aider à résoudre ce problème?

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Message "Problème de cartouches" imprimant HP ENVY 5547


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