cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
1 0 0 0
Message 1 of 2
56
Flag Post
HP Recommended

Solved!

Messages

Example:Tri-color [Cyan/Magenta/Yellow]: 62 INSTANT INK Black [K]: 62 INSTANT INK
macOS 10.15 Catalina

Why am I receiving messages from HP thanking me for installing the above colour cartridge when I haven't installed this cartridge.

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
9,744 9,736 617 748
Message 2 of 2
20
Flag Post
HP Recommended

Solved!

Messages

Hi @Brownie18

Welcome to the HP Support Community. I'd be happy to assist you.

  • Did you replace an ink cartridge in the printer recently?
  • You usually get this message when you insert a new Instant Ink cartridge in the printer.

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

I hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation