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Example:Tri-color [Cyan/Magenta/Yellow]: 62 INSTANT INK Black [K]: 62 INSTANT INK
macOS 10.15 Catalina

Why am I receiving messages from HP thanking me for installing the above colour cartridge when I haven't installed this cartridge.

HP Support Agent
HP Support Agent
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Hi @Brownie18

Welcome to the HP Support Community. I'd be happy to assist you.

  • Did you replace an ink cartridge in the printer recently?
  • You usually get this message when you insert a new Instant Ink cartridge in the printer.

As the issue is related to Instant ink cartridges, I need more information to help you out.


Since the instant ink account details are confidential, please send me the required information via private message.


I am sending you a private message with the information required.

I hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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