cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Jay1958
Level 1
12 11 0 1
Message 11 of 22
625
Flag Post
HP Recommended

Solved!

Microsoft Cumulative Update for Windows 10 Version 1903 KB4517211 and Printer Spooler Service

The September 2019 Patch Tuesday updates did not cause any printer problems for me.  It began immediately after installing KB4517211.   As I previously wrote, I did not need to do a System Restore.  I was able to uninstalling KB4517211 and later KB4524147.  

 

Note: I have a Windows 7 laptop.  On October 03, 2019 I installed KB4524157 and the printer is still working.  I have not had any printer issues with my Windows 7 machine.   It's the same printer I use for my Windows 10 machine.

Reply
0 Kudos
Level 16
Level 16
25,634 25,364 4,547 9,894
Message 12 of 22
569
Flag Post
HP Recommended

Solved!

Microsoft Cumulative Update for Windows 10 Version 1903 KB4517211 and Printer Spooler Service

To let you know, Microsoft has released further Windows Update to resolve this issue earlier today, installing the latest Windows Updates should resolve the problem.

 

Spoiler

Applications and printer drivers that leverage the Windows Javascript engine (jscript.dll) for processing print jobs might experience one or more of the following symptoms:

  • Applications interacting with the V4 printer driver might close or error when printing. Issues might only be encountered when printing but might also be encountered at any time the app is running, depending on when the app interacts with the print driver.
  • The printer spooler service (spoolsv.exe) might close or error in jscript.dll with exception code 0xc0000005 causing the print jobs to stop processing. Only part of the print job might print and the rest might be canceled or error.

 Shlomi

2019_MeetupAward_Signature_FINAL(1).png
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Jay1958
Level 1
12 11 0 1
Message 13 of 22
547
Flag Post
HP Recommended

Solved!

Microsoft Cumulative Update for Windows 10 Version 1903 KB4517211 and Printer Spooler Service

I am the original poster of this thread. To confirm what ShlomiL posted, KB4517389 fixes the printer spooler service issue. I am able to print (HP OfficeJet Pro 8210).     

 

Thank you to all that responded to my post.  

 

Regards, 

Jay

noelpg21
Level 3
67 65 1 4
Message 14 of 22
541
Flag Post
HP Recommended

Solved!

Microsoft Cumulative Update for Windows 10 Version 1903 KB4517211 and Printer Spooler Service

you're welcome Jay1958.

 

Guess the 4th time is a charm from Microsoft since they previously released a bunch of bad updates these past few weeks (9/23, 9/24, 9/26 & 10/3) but the newly released security updates this Tuesday Oct. 8 seemed to have finally resolved the printing problems for all supported Windows versions beside the 1903 version of Win10. 😀

Reply
0 Kudos
Doc-Westin
Level 2
9 7 1 1
Message 15 of 22
525
Flag Post
HP Recommended

Solved!

Microsoft Cumulative Update for Windows 10 Version 1903 KB4517211 and Printer Spooler Service

Many thanks, Jay, for staying on top of this particular issue. I too, installed KB4517389, and am able to print once again (HP OfficeJet Pro 8210). I also printed various file types to make sure the printer was performing correctly, and it was.

 

Thanks again.

 

Best regards,

David 

Jay1958
Level 1
12 11 0 1
Message 16 of 22
519
Flag Post
HP Recommended

Solved!

Microsoft Cumulative Update for Windows 10 Version 1903 KB4517211 and Printer Spooler Service

You're welcome David and thank you for your postings.  Like you, I printed various file types just to make sure everything was working correctly. 

 

Best wishes, 

Jay

Reply
0 Kudos
Mechler
New member
2 1 0 0
Message 17 of 22
452
Flag Post
HP Recommended

Solved!

Microsoft Cumulative Update for Windows 10 Version 1903 KB4517211 and Printer Spooler Service

FYI... KB4517389 has not solve the problem for me.  Still searching for a solution.

Reply
0 Kudos
Jay1958
Level 1
12 11 0 1
Message 18 of 22
439
Flag Post
HP Recommended

Solved!

Microsoft Cumulative Update for Windows 10 Version 1903 KB4517211 and Printer Spooler Service

You might consider posting your issue to Microsoft.  Press the Windows key and F key simultaneously.  You can then "Add New Feedback." 

Reply
0 Kudos
Crafter89
Level 1
5 4 1 0
Message 19 of 22
423
Flag Post
HP Recommended

Solved!

Microsoft Cumulative Update for Windows 10 Version 1903 KB4517211 and Printer Spooler Service

Glad its working for some people.  It's not working for me.  Installed the KB4517389 update on Windows 10 (1903 build) on an HP h8-1360t computer system.  No joy.   My HP 8210 printer is still bricked (just bought it like a week ago too).  Communicates fine but still doesn't print.  Print spool still gets hung up.  Uninstall, reinstall...nothing.  Remove drivers...all the stuff that HP tells you to do.  My other printer (HP M148dw) works fine, but it always did.  As far as I am concerned, this problem is by no means solved.  But now that a few people are saying the last update worked for them, HP is going to conclude this as fixed and Microsoft will too.  Maybe I can start a new thread for those of us left behind?

Reply
0 Kudos
Jay1958
Level 1
12 11 0 1
Message 20 of 22
415
Flag Post
HP Recommended

Solved!

Microsoft Cumulative Update for Windows 10 Version 1903 KB4517211 and Printer Spooler Service

In addition to providing feedback to Microsoft (see my prior post), you may want to post in Microsoft Community and in the forums of Ask Woody (www.askwoody.com).  These are the places I began threads when the printer spooling issue first appeared for me.  

 

I wish you the best in resolving the issue with your printers.   

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation