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wordgrrl
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Missing, not detected, or incorrectly installed printhead message

HP OfficeJet Pro 8610
Microsoft Windows 7 (32-bit)

 I keep getting the message "Missing, not detected, or incorrectly installed printhead." I have followed all of the instructions online to try to fix it but nothing works. I have unplugged the printer, unseated the printhead, removed and  reinstalled the printhead, and removed all the ink cartridges and reinstalled them.  I have downloaded the HP Print & Scan Doctor 5.3 and followed everything I found on the HP website and NOTHING WORKS. Help!!

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HP Support Agent
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Message 2 of 4
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Missing, not detected, or incorrectly installed printhead message

@wordgrrl, Welcome to HP Support Community!

 

If you have already performed the steps from the document Printhead Errors and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Glendog
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Message 3 of 4
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Missing, not detected, or incorrectly installed printhead message

Not only do I have the same problem, I just spent $180 for a new Printhead, and it still doesn't work!

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HP Support Agent
HP Support Agent
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Message 4 of 4
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HP Recommended

Missing, not detected, or incorrectly installed printhead message

@Glendog, Welcome to HP Support Community!

 

I understand your concern, here it could be a printer hardware failure and hence the printhead replacement did not fix the issue.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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