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Missing of Failed Printhead

HP Recommended
HP Officejet Pro8610
macOS 10.13 High Sierra

I went to print a list of baseball cards and I continue getting a message: Missing of Failed Printhead.  The printhead appears to be missing, not connected, or incorrectlly installed.  I printer worked perfectly before and was not touched since.  I followed the instructions given by HP such as: disconnect power and adjust printhead etc. but nothing seems to work.  Is it hard and expensive to replace a printhead?  The entire printer is relatively new... Thanks.

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HP Recommended

Hi,

Thanks for using the HP Forums.

 

Seems likely that the Printhead is defective, given the recovery steps taken.

 

Do contact HP for a replacement if still under warranty.

 

https://support.hp.com/us-en/checkwarranty

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Thanks.



I am an HP Employee
Although I am speaking for myself and not for HP.
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