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Missing of failed printhead

Example: Photosmart 7520
Microsoft Windows 10 (64-bit)

I have cleaned the printheads per HP instructions as well as trying a reset twice.  We bought HP reconditioned ink at Walmart and am wondering if this could be the problem.  Now, the instructions recommend buying and installing a new printhead and we do not want to spend $20 for a new ink cartridge only to find it isn't the solution.  Also, we are  considering if it is time for a new printer.  This one is between 12 - 15 years old,  Sure could use some guidance.  Thank you

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HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Missing of failed printhead

Hi @gardenercook


Welcome to the HP Support Community. 


I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).


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