• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎01-20-2020 03:02 AM - last edited on ‎01-22-2020 08:24 AM by Retired

HP Recommended

I have a HP OJ 7510 giving a B8BDEEDE error and 'Printhead missing' error.

From all the posts read it seems the only solution is to buy a new printer...

 

Seriously! In a world of ECO and Green we have to trash our printers every 18 months?

 

What's even worse is the Support messages congratulating everyone on their new hardware! 

...Some research into longer lasting and repairable printers is about to begin.

3 REPLIES 3

‎01-22-2020 09:31 AM - edited ‎01-22-2020 09:32 AM

HP Recommended

Hi @HappyPrinter3

Welcome to the HP Support Community. Apologies for the inconvenience. I'd be happy to assist you. Let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Perform step 2 mentioned in this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎01-23-2020 03:19 AM

HP Recommended

Thank you for the reply,

Those were the steps I tried, numerous times, from previous posts I read on this site.

 

It did not work.

 

I also called an HP agent and his recommendation was to buy a new printer.

I found a repair shop that is evaluating the printer, I will know later, the outcome..

 

Thanks

 

Was this reply helpful? Yes No

‎01-23-2020 08:21 AM

HP Recommended

@HappyPrinter3, that's unfortunate. This seems like a hardware issue. It is better to upgrade the printer rather than buying a new printhead as the HP technician said.

 

Keep me posted for any other assistance. happy to help!

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.