cancel
Showing results for 
Search instead for 
Did you mean: 
Mr_Bill-1957
New member
1 0 0 0
Message 1 of 2
58
Flag Post
HP Recommended

Missing or Failed Printhead

Example: PavHP Office Jet 6600
Microsoft Windows 10 (32-bit)

My reliable printer just kicked out a failure message "Missing or failed printhead". I followed the instructions to turn my computer off, and then on to see if the failure message cleared. It did not. 10 minutes prior I printed from the internet with no problem.  What to do from here?

 

1 REPLY 1
HP Support Agent
HP Support Agent
6,239 6,226 334 245
Message 2 of 2
15
Flag Post
HP Recommended

Missing or Failed Printhead

@Mr_Bill-1957

 

Welcome to the HP Support Community.

 

You can try upgrading the firmware: https://support.hp.com/in-en/document/c02919168

 

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/in-en/product/hp-officejet-6600-e-all-in-one-printer-series-h711/4322968/docu...

 

If the issue still persists, I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation