I have replaced the indicated ink cartridge twice with brand new, HP-cert products and am still receiving the error message:
Missing or damaged ink cartridge
@ACP2, Welcome to HP Support Community!
May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
Keep me posted for further assistance.
TEJ1602 I am an HP Employee
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