08-23-2019 09:22 AM
Missing or Failed Printhead. I've tried the online approach of wiggling the cartridges, etc. No progress. Any suggestions?
08-25-2019 03:55 PM
@Bethe2, Welcome to HP Support Community!
If you have followed steps from the document HP OfficeJet 7740, 8210, 8700 Printers - 'Printhead Problem' Error and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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