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Bethe2 Student
Student
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Message 1 of 2
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Missing or failed prinhead

OfficeJet Pro 8710
Microsoft Windows 7 (64-bit)

Missing or Failed Printhead. I've tried the online approach of wiggling the cartridges, etc. No progress. Any suggestions?

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HP Support Agent
HP Support Agent
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Missing or failed prinhead

@Bethe2, Welcome to HP Support Community!

 

If you have followed steps from the document HP OfficeJet 7740, 8210, 8700 Printers - 'Printhead Problem' Error and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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