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‎05-11-2020 07:09 PM

HP Recommended
Product: Example: HP officejet pro 8600
Operating System: Microsoft Windows 10 (64-bit)

Missing or failed printhead. Unplugged the printer, waited 5 minutes and error still exists. Opened the printer. removed everything as described, replaced them and the error message still persists.

7 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-19-2020 05:07 AM

HP Recommended

Hi @robroomfield

Welcome to the HP Support Community. I'd be happy to assist you.

 

I understand you are not able to print due to this error. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

 

If you have tried the steps mentioned in this document and the issue persists, I'm afraid this is a hardware issue with the printhead.

Please reach out to the HP Support in your region regarding the service options for your printer. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎05-19-2020 05:07 AM

HP Recommended

Hi @robroomfield

Welcome to the HP Support Community. I'd be happy to assist you.

 

I understand you are not able to print due to this error. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

 

If you have tried the steps mentioned in this document and the issue persists, I'm afraid this is a hardware issue with the printhead.

Please reach out to the HP Support in your region regarding the service options for your printer. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎05-22-2020 05:59 AM

HP Recommended

we are going to replace the printer it's 8 years old Thank you, Be safe

Was this reply helpful? Yes No
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