Resolve Windows 10 or update issues on HP computer or printer– Click Here
Missing or failed printhead. Unplugged the printer, waited 5 minutes and error still exists. Opened the printer. removed everything as described, replaced them and the error message still persists.
Go to Solution.
Welcome to the HP Support Community. I'd be happy to assist you.
I understand you are not able to print due to this error. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.
If you have tried the steps mentioned in this document and the issue persists, I'm afraid this is a hardware issue with the printhead.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps! Keep me posted.
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Have a great day!
KUMAR0307 I am an HP Employee
we are going to replace the printer it's 8 years old Thank you, Be safe
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