11-01-2018 05:01 PM
I have the dreaded "missing or incorrectly installed printhead" message.
I see that a very large number of people have this problem.
I have completely removed the printhead and cleaned the contacts on the back of the circuit board that is on the printhead.
The gold pads were really badly covered with green corrosion.
I cleaned the board and the springs with some very fine (2000 git) paper.
The meassage still doesn't clear after reassembly.
One of the REALLY annoying things is that I cannot even use the device as a scanner when this error occurs.
I bought his large format device as much for scanning genealogy documants as for anything else.
What option do I have?
11-02-2018 03:27 PM - edited 11-02-2018 03:28 PM
Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.
I have gone through your Post and I understand your concerns
I appreciate all your efforts and expertise in troubleshooting this issue
I suggest you perform a printer reset
(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed
You can refer to this Link: https://support.hp.com/in-en/document/c03750651
If the issue persists, please follow the instructions I sent in the Private Message
Please check your private message icon on the upper right corner of your HP Forums profile.
Next to your profile Name, you should see a little blue envelope
Thank you and have a lovely weekend 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee
01-08-2020 04:00 PM
I have the same "missing printhead" message and tried all the recommended solutions and the printer still has the error. I worked for Texas Instruments, who supplied printhead products for HP. I was in the printer group 15 years ago. This poor quality was not the state of HP when I interacted with them, but based on all the messages about this being a known issue that can't be fixed is something HP should cover by providing a free replacement. They certainly had TI jump through every hoop to meet quality.
Very poor product quality and worse is that the response is buy another as it is cheaper than replacing the head. If this is what is best, then you can contact me for my address for a free printer.
01-08-2020 04:13 PM
The solution didn't work for me. i have the same message as before about the missing printhead. It printed about 6 sheets then the message appeared. could you send me a private message as to what to do next? thanks
01-11-2020 11:17 AM
I understand that you are getting printhead missing message.
Do not worry. I will try to fix the issue.
Please perform the below steps and check.
Turn the printer on, if it is not already on.
Wait until the printer is idle and silent before you continue.
With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
Wait until the printer is idle and silent before you proceed
If the issue still persists, please remove all ink cartridges and also, remove the printhead and clean the electrical contacts.
If the issue still persists, You have to replace the printhead and check.
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!