Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post
HP Recommended

Missing setup cartridges

HP Officejet Pro 8620
Microsoft Windows 10 (64-bit)

One of our donors gave our non-profit a HP Officejet Pro 8620 printer without the setup cartridges. The donor no longer has the setup cartridges. We keep getting an error message "Use SETUP cartridges that came with your printer" and cannot proceed with setting up the printer. Is there any way we can bypass this step and use this printer?   

HP Support Agent
HP Support Agent
6,860 6,863 643 735
Message 2 of 2
Flag Post
HP Recommended

Missing setup cartridges

Hi @ColleenF1


Welcome to the HP Support Community. 


I have sent you a private message with the steps to bypass the setup ink message. Check next to your profile Name, you should see a little blue envelope, please click on it.  


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation