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ColleenF1
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Message 1 of 2
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HP Recommended

Missing setup cartridges

HP Officejet Pro 8620
Microsoft Windows 10 (64-bit)

One of our donors gave our non-profit a HP Officejet Pro 8620 printer without the setup cartridges. The donor no longer has the setup cartridges. We keep getting an error message "Use SETUP cartridges that came with your printer" and cannot proceed with setting up the printer. Is there any way we can bypass this step and use this printer?   

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HP Support Agent
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Message 2 of 2
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Flag Post
HP Recommended

Missing setup cartridges

Hi @ColleenF1

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the steps to bypass the setup ink message. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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