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‎01-13-2020 09:00 PM

HP Recommended
Product: HP Officejet Pro 8610
Operating System: Microsoft Windows 10 (64-bit)

I recently moved from Mexico to Canada. I brought my HP Officejet Pro 8610 with me. Recently I´ve purchased a complete set of 950 and 951 cartridges and I´m getting the "Incompatible ink cartridges" error.  Is there a way to change the regionalization of the printer?

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-16-2020 10:25 AM

HP Recommended

Hi @Sarandi73

Welcome to the HP Support Community. I'd be happy to assist you.

 

Check if the ink cartridges belong to Z10 or Z30 series. 

 

HP customizes some printers and ink cartridges to meet local customer needs. If you take your printer from one country/region to another country/region, you might not find ink cartridges with the same number on the label as your original ink cartridges. If you install an ink cartridge with a different number on the label, you might see one of the following error messages:

  • Incompatible Cartridges

  • Cartridge Not Intended for this Printer

  • Incorrect Cartridges

If the printer and the ink cartridges were bought in different regions, we will have to perform a reset to resolve this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎01-16-2020 10:25 AM

HP Recommended

Hi @Sarandi73

Welcome to the HP Support Community. I'd be happy to assist you.

 

Check if the ink cartridges belong to Z10 or Z30 series. 

 

HP customizes some printers and ink cartridges to meet local customer needs. If you take your printer from one country/region to another country/region, you might not find ink cartridges with the same number on the label as your original ink cartridges. If you install an ink cartridge with a different number on the label, you might see one of the following error messages:

  • Incompatible Cartridges

  • Cartridge Not Intended for this Printer

  • Incorrect Cartridges

If the printer and the ink cartridges were bought in different regions, we will have to perform a reset to resolve this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎01-18-2020 06:14 PM

HP Recommended

Thanks!!  After some interaction, the solution worked flawlessly!!
Great news I can keep using my printer with the new cartridges!!

Was this reply helpful? Yes No

‎01-20-2020 08:40 AM

HP Recommended

Hi @Sarandi73

 

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

Asmita
I am an HP Employee

Was this reply helpful? Yes No
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