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karmitage Honor Student
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Multiple printers in HP Instant Ink

HP Instant Ink
Microsoft Windows 10 (32-bit)

When I log into my HP Instant Ink account I only see one of the printers that I have entered into the program.

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Multiple printers in HP Instant Ink

Hi @karmitage, Terry here.

 

Welcome to the HP forums.

 

PM me your serial number for the missing printer and I can look into this for you.

(Please do not post that information here in public.)

 

-Terry
HP Instant Ink Support
 

TwoPointOh
I work on behalf of HP

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karmitage Honor Student
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Multiple printers in HP Instant Ink

Thank you.

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Thanks @karmitage. Terry is not here at the moment, but I can help. I searched the TH74R6N173 serial number and didn't find an account linked to the printer. Could one of the digits in the serial number have been taken down incorrectly, or is it possible the printer in questions was not enrolled? If you can take a picture of the serial number and post it I'll try searching again. 

 

Also, since this is a private conversation I'd like you to be aware of HP’s Privacy Policy: http://www8.hp.com/us/en/privacy/ww-privacy.html

 

Lisa 
- HP Instant Ink

Sunshyn2005
I work on behalf of HP


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