09-27-2017 03:22 PM
When I log into my HP Instant Ink account I only see one of the printers that I have entered into the program.
09-27-2017 03:59 PM
Hi @karmitage, Terry here.
Welcome to the HP forums.
PM me your serial number for the missing printer and I can look into this for you.
(Please do not post that information here in public.)
HP Instant Ink Support
10-02-2017 06:26 AM
Thanks @karmitage. Terry is not here at the moment, but I can help. I searched the TH74R6N173 serial number and didn't find an account linked to the printer. Could one of the digits in the serial number have been taken down incorrectly, or is it possible the printer in questions was not enrolled? If you can take a picture of the serial number and post it I'll try searching again.
- HP Instant Ink