02-10-2020 05:04 PM
I just installed software and driver to support my Deskjet 3830. The printer is connected wireless with my PC (W10). Scan function is perfect. Print function works well but the print quality is set (as default) at the maximum quality level. I need to change the default selecting a lower level of quality (to save the ink) but all quality level shows a small locker icon and is impossible to apply the change. Why all levels are blocked? What I can do to unlock this situation?
Thank you in advance for your help.
P.S. Sorry for my poor english, I hope I'm understandable
02-13-2020 06:28 AM
@Pinodiroma, Welcome to HP Support Community!
I understand you'd want to change the print quality settings. Refer to the document HP Printers - Print Driver Settings Guide (Windows) for help.
If you're unable to change the settings, it could be a possibility that the features are locked.
The only option left is to perform a full reset and re-initialize the printer.
The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.
I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.
Hope this helps!
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