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Locked

‎12-16-2018 10:53 AM

HP Recommended
Product: photosmart 6520
Operating System: Microsoft Windows 10 (64-bit)

 

I was investigating printing issues such as fresh cartridges with continued lines and blank sports horizontally acrowss documents. attempted to clean preant head using alcohol and paper towel beneath but on lifting up the lid therer was no movement to center as expected.

3 REPLIES 3

‎12-17-2018 10:33 AM - edited ‎12-17-2018 10:36 AM

HP Recommended

@smallJ

 

A warm welcome to HP Forums!  This is a great place to get support, find answers and tips to your technical queries.
I sounds like the printer carriage has been jammed. Most of the carriage jam issues can be resolved by power resetting the printer and clearing any obstructions. You may use the steps available here to clear a carriage jam. HP Officejet 6520 printer has a fixed or non removable printhead, I'm afraid, its not possible to remove the printhead.

Let me know how it goes!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

Senan6806


I am an HP Employee

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‎12-24-2018 07:35 AM

HP Recommended

Unfortunately I've seen this video and tried these helpful steps. I see now I'm using the wrong words. It's not the printhead, but the carriage that does not move freely and seems to be locked or jammed.

Thanks.

 

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‎12-25-2018 04:39 AM

HP Recommended

@smallJ

 

You are welcome! I'm afraid, its a possible hardware failure. Please call HP Support to obtain all available repair/replacement options. I've send you a private message with instructions on how to contact you regional HP Support. Could you please check your inbox on the forums page for the private message.
Have a great day!

Senan6806


I am an HP Employee

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