My Deskjet 3830 will not print due to being in offline status.

[BrianDFW]

My Deskjet 3830 will not print due to being in offline status.  However, according to the HP Smart App and the Instant Ink portal, I am connected to my network.  I've already reinstalled all of the software and drivers, but nothing has worked...Any ideas?

[Kumar0307]

@BrianDFW, Welcome to the HP Support Community!

• Make sure the printer and the PC are connected to the same wireless network.
• This printer supports only 2.4GHz network. So, the PC should be on the 2.4GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
• Restart the wireless router, the printer, and the PC

Try printing.

If the issue persists, assign a manual IP address to the printer

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
• Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
• If you get any security notification, click on show details/advanced and 'proceed to this website'.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on the radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Note: You may watch this video for a better understanding.

Hope this helps! Keep me posted. 

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Have a great day! 

[BrianDFW]

@KUMAR0307

Thanks so much for the recommendations.  However, no success.   For some reason, I can not access my printer through the IP address.  There is no response to the IP address through any of my browsers.   Is there anything else I can try to get my printer back online?  Thanks so much...this is really driving me crazy!

[BrianDFW]

Further info...I'm wondering if there is a network setting that is causing this...when I ran the windows troubleshooter, I can the following error messages:

[Kumar0307]

@BrianDFW

If you are not able to access the printer by the IP address, it means it is not connected wirelessly to the PC. Check the connectivity.

On the printer, go to Setup > Network > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

Once the printer is connected, you may proceed to install it using the IP address.

Let me know how it goes.