08-29-2019 07:18 PM
My printer will feed the paper through, sound like it's printing but then spits out a blank sheet of paper. I have installed and uninstalled and installed again, there is ink in the cartridge and can't get it to print.
09-01-2019 11:08 AM
@LissaJo, Welcome to the HP Support Community!
Let us try printing a print quality diagnostic report and check if it works to conclude if this is a hardware or a driver issue.
Load plain paper into the tray.
Press and hold the Power button ().
Raise and lower the front cover three times.
Release the Power button ().
The print quality diagnostic report prints.
Check ink levels, and replace low or empty cartridges
You may watch this video for a better understanding. If the print quality is not acceptable, proceed to the next step.
Clean the area around the ink nozzles and reinsert the ink cartridges
watch this video for a better understanding.
Refer to this document for more info on troubleshooting print quality issues.
Keep me posted for further assistance.
If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee
12-11-2019 01:12 PM
I followed the advice of the steps to pull the diagnostic report. However, when the issue is that it prints blank pages, it's hard to read the invisable results on the paper. I am connnecting mine to a Dell Windows Computer. Agrr
12-13-2019 03:30 PM
Welcome to HP support community.
Clean the area around the ink nozzles
Press the Power button () to turn on the product.
Open the cartridge door.
The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing.
Figure : Open the cartridge door
Press down on the cartridge that has the issue to release it, and then pull it out of its slot.
Do not remove both cartridges at the same time. Do not leave a cartridge outside the product for more than 30 minutes.
Figure : Remove the cartridge
Place the cartridge on a piece of paper with the ink nozzles facing up.
Lightly moisten a clean, foam rubber swab with distilled water.
Clean the face and edges around the ink nozzle with the swab.
Do not clean the ink nozzle plate.
Figure : Clean the area around the ink nozzle
Nozzle plate - DO NOT CLEAN
Area surrounding ink nozzle - Do clean
Either let the cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.
Hold the cartridge by its sides with the nozzles toward the product, and then slide the cartridge into its color coded slot until it snaps into place. Make sure that the icon on the cartridge matches the icon on the slot.
Figure : Example of inserting the tri-color cartridge
Close the cartridge door.
Try printing again.
You can refer this HP document for more assistance:- Click here
I hope that helps.
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I am an HP Employee