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My ENVY 4520 will not print in color

HP ENVY 4520
Microsoft Windows 10 (64-bit)

My HP ENVY will not print in color. I have reviewed the other entries where people are having this same problem, but none of those solutions work for me. I have uninstalled and reinstalled the drivers numerous times. And there's still no option to select color or grayscale on my printer properties page. Please help.

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My ENVY 4520 will not print in color

@lousav760

 

Welcome to the HP Support Community.

 

Have you done a root uninstall and reinstall? If not, let's try to do it:

 

Unplug any USB cable, if any, before doing this.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s")

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer. 

 

Once done, please download and install the software from here: 

https://support.hp.com/in-en/drivers

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day! 

 


I am an HP Employee

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