My Envy 5055 has simply stopped printing

[jsbenkoe]

Hi. My Envy 5055 has simply stopped printing. I've rebooted the machine. I've checked for paper jams. It has printed out a alignment sheet but nothing else.  Any ideas? Thanks

[Jay_G24]

Hi @jsbenkoe

Welcome to the HP Support Community. I'd be happy to assist you with the  "cannot print from phone" issue. 

Are you able to make copies using the printer?

Have you installed the HP Smart App?

Are the printer and phone on the same network?

Have you tried restarting your phone?

Is it a Wireless direct connection or does it go through a router?

Meanwhile,follow the steps below-

Step 1: Install the HP Print Service Plugin

Install the HP Print Service Plugin on your Android OS 5.0 or later, and then turn on the plugin.

note:

Menus, icons, and the location of the print settings vary by Android version and device manufacturer.

1. Confirm your Android device is connected to the same network as your printer, or that Wi-Fi Direct on your printer and Android device is enabled.

2. On your Android device, install or update the HP Print Service Plugin (in English).

3. Once the installation or update is complete, choose your Android device to turn on the plugin:

   • Android 7 (Nougat) and later devices: The HP Print Service Plugin turns on automatically after installation. Continue with these steps.

   • Android 6 (Marshmallow) and earlier devices: Tap Settings, search for and open HP Print Service, and then tap On.

4. Turn off any other print service plugins, if necessary.

Your Android device is now ready to print using the HP Print Service Plugin.

Step 2: Print with the HP Print Service Plugin

Print photos, documents, emails, or webpages from Android apps that provide a Print option on their menu.

1. Open the item you want to print, tap the menu icon , and then tap Print.

   A print preview screen displays.

2. Tap the down arrow to view the printer list, and then select HP [your printer model name] to print over the network, or DIRECT-xx-HP [your printer model name] to print with Wi-Fi Direct.

   

3. Tap the down arrow to change any print settings, and then tap the Print icon.

Also, refer to this document -Printing from HP Smart App 

Hope this helps! Keep me posted. 

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Have a great day!