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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- My Envy 5540 only prints in black and white
Create an account on the HP Community to personalize your profile and ask a question
02-19-2020 05:06 AM
There is no facility in "printing Preferences" to select colour. It was Ok before windows did an update. I've downloaded a new driver. I don't want to set a restore point as I have installed various other software recently.
Other computers on the network are fine.
Solved! Go to Solution.
Accepted Solutions
02-22-2020 10:38 AM
Thanks for keeping me posted
I suggest you uninstall the printer driver from Root Level once again and this time install the printer using the Windows Built-In driver
Link: https://support.hp.com/in-en/document/c01796879
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee
02-21-2020 01:06 PM
I have gone through your Post and I would like to help
I suggest you uninstall the printer driver from root level and download the full feature software again
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
8.) Click on the “Drivers” tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
13.) Restart the computer and download the Full Feature Software from Here and follow the onscreen Instructions
Keep me posted how it goes 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee
02-22-2020 10:38 AM
Thanks for keeping me posted
I suggest you uninstall the printer driver from Root Level once again and this time install the printer using the Windows Built-In driver
Link: https://support.hp.com/in-en/document/c01796879
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee
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