My Envy 7640 will not print on Win 10 from any application

[Mattlar]

Since I installed a Features update to a Win 10 (64) desktop, the Envy 7640 will not print from any applications  It prints fine from the HP ENVY 7640 Series application but not from Word, Excel, Adobe Reader or even Notepad.

The document goes into the print queue and says "printing" then "deleting" without printing

I tried deleting everything, emptying the %temp% folder and reinstalling the software.  Everything seemed to go ok but it still will not print from apps.

I have two 7640s and neither will print from this computer.  I have no problem printing from my laptop to either printer.  Both printers are connected wirelessly to both computers.

Please help.

[Echo_Lake]

@Mattlar

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Let's try these steps to resolve the issue: 

Download and run HP Print and Scan Doctor: Follow steps from the link: Click here

Root level uninstall and reinstall printer drivers: 

• Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall, click here.

• If the issue continues, uninstall and reinstall printer Basic drivers from the link: Click here
• If the issue still continues, install using the Windows Built-in Print Driver: Click here

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.