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Honor Student
Posts: 2
Member Since: ‎04-21-2017
Message 1 of 4 (73 Views)

My HP 2542 has suddenly stopped printing my pictures sent from iPad. Prints text fine.

Product Name: HP desk jet 2542

Until last week it printed everything I sent to it.  Now will print anything except pictures from my photos. Nothing has changed otherwise.  This is an air printer.

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HP Support Agent
Posts: 4,851
Member Since: ‎07-14-2016
Message 2 of 4 (45 Views)

Re: My HP 2542 has suddenly stopped printing my pictures sent from iPad. Prints text fine.

Hello, @BJCMST – Greetings!

 

Welcome to the HP Support Forums!  It is a great place to find the help you need, from other users, HP experts, and other support personnel!

 

I understand that you are trying to print photos from your iPad. I'd like help Smiley Happy

 

Let's try installing the HP All-in-One remote app (HP AiO remote app) to print from your iPad. Go to apple store and install the HP AiO remote app on your phone. Once done, try printing the photos again using the HP AiO app.

 

I found a wonderful document which will give you instructions on how to use this app. Please go through the steps here: http://hp.care/2dlUQ2b

 

Please let me know if this resolves the issue, or if you require further assistance.

Cheers Smiley Happy


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DVortex
I am an HP Employee

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Honor Student
Posts: 2
Member Since: ‎04-21-2017
Message 3 of 4 (31 Views)

Re: My HP 2542 has suddenly stopped printing my pictures sent from iPad. Prints text fine.

This appears to be an intermittent problem.  I was able to print 1 picture, but then following the same procedure, the printer did not respond.  The odd thing is it prints everything else I send to it, just not pictures.

HP Support Agent
Posts: 4,851
Member Since: ‎07-14-2016
Message 4 of 4 (20 Views)

Re: My HP 2542 has suddenly stopped printing my pictures sent from iPad. Prints text fine.

Hello, @BJCMST

 

That's certainly little weird. The only reason I can think of is the paper settings on the app. Make sure you are selecting 4*6 or the correct paper size. Also, make sure to select the correct media type, i.e the photo paper as the media. 

 

If the issue persists, try printing using the Apple AirPrint feature.

Now, Apple AirPrint is a feature which will enable printing from most of the apps including Safari, Mail, Photos, and iWorks. Additionally, other popular apps available in the App Store are supported. In the app, tap the Action icon  or , and then tap Print to print with AirPrint. Follow the steps below to use the AirPrint from your mobile devices:

 

  1. In the app that you want to print from, tap the Action icon ( or ) to display the menu options.
  2. Tap Print. The Printer Options menu displays.
  3. On the Printer Options menu, tap Select Printer. A list of available printers on the network displays.
  4. Tap your HP ePrint printer in the drop-down menu. The Printer Options menu displays again and shows your selected printer.
  5. If you do not need to change print options, tap Print to send the print job to the HP printer.

 

You can check http://hp.care/2dfqOrL for detailed instructions.


I hope that answers your concern adequately. Let me know!

Have a great day Smiley Happy


Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

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