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Dan147
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My HP 2610 print shows as "printer is offline" on my MacBoo Pro OS X

HP 2610 printer
macOS 10.14 Mojave

My HP 2610 printer shows an error message of "printer is offline" from my MacBook Pro (Mohave OS10.14). Any tips of what to try to correct this? Thanks

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My HP 2610 print shows as "printer is offline" on my MacBoo Pro OS X

@Dan147

 

Ensure the printer is in Ready Status

 

If the printer is off or unavailable for communication, it is offline. Make sure the printer is ready to receive a print job.

  1. Look at the printer. If it is off or in sleep mode, press the Power button to turn it on or wake it.

  2. Make sure the printer has paper loaded into the input tray, the correct ink or toner cartridges installed, and there are no errors or blinking lights on the printer control panel.

  3. Restart the printer and wait until it is ready to print.

  4. Try to print.

Try restart the Router Printer and Mac in the same sequence and confirm if the issue persists

 

- Ensure the printer and the MAC are connected to the same wireless network.
-Note:- This printer supports only 2.4GHz network. Do not connect it to 5 GHz Network incase your Router supports both 2.4 and 5 GHz
- If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, then the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

 

Please check with your Internet service provider if your router is able to forward 'Bonjour packets'. This is very important

 

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

 

Also perform a ping test using the Mac Network Utility and let me know the results. Use the printer IP address to perform a ping test, the printer IP can be located by touching the wireless icon on the printer display or by printing a Network Configuration Page

 

Next ensure your Mac and Printer have the latest updates

 

Printer Firmware: https://support.hp.com/in-en/document/c02919168

 

Mac update: https://support.apple.com/en-us/HT2015

 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

Also check the following details

 

 

 

 

KrazyToad
I Am An HP Employee

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