01-29-2020 08:20 AM
My HP 2610 printer shows an error message of "printer is offline" from my MacBook Pro (Mohave OS10.14). Any tips of what to try to correct this? Thanks
01-31-2020 03:42 PM
Ensure the printer is in Ready Status
If the printer is off or unavailable for communication, it is offline. Make sure the printer is ready to receive a print job.
Look at the printer. If it is off or in sleep mode, press the Power button to turn it on or wake it.
Make sure the printer has paper loaded into the input tray, the correct ink or toner cartridges installed, and there are no errors or blinking lights on the printer control panel.
Restart the printer and wait until it is ready to print.
Try to print.
Try restart the Router Printer and Mac in the same sequence and confirm if the issue persists
- Ensure the printer and the MAC are connected to the same wireless network.
-Note:- This printer supports only 2.4GHz network. Do not connect it to 5 GHz Network incase your Router supports both 2.4 and 5 GHz
- If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, then the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
Please check with your Internet service provider if your router is able to forward 'Bonjour packets'. This is very important
Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.
Also perform a ping test using the Mac Network Utility and let me know the results. Use the printer IP address to perform a ping test, the printer IP can be located by touching the wireless icon on the printer display or by printing a Network Configuration Page
Next ensure your Mac and Printer have the latest updates
Printer Firmware: https://support.hp.com/in-en/document/c02919168
Mac update: https://support.apple.com/en-us/HT2015
Keep me posted
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