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firekitten
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My HP 3830 will not load paper

HP 3830
Microsoft Windows 10 (64-bit)

I have checked for paper Jams nothing, cleaned the little rollers in the back and I still can not get the paper to feed to print I keep getting the message to load paper

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HP Support Agent
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My HP 3830 will not load paper

@firekitten, Welcome to HP Support Community!

 

If you have already performed the steps from the document 'Out of Paper' Displays, Printer Does Not Pick Paper and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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