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‎01-06-2020 07:01 AM

HP Recommended
Product: HP Officejet 4638

 

The only thing it will do is flash an error code. The error code is oxg3000A NOS_Loader_App. I've  restarted it several times tried to do diagnostic and repair and it can not complete it. 

1 REPLY 1

‎01-06-2020 08:38 AM

HP Recommended

Hello, 

 

Please try the below steps..

1>While the printer is ON, unplug the power cord from back of the printer and then Computer.

2>Power off the Wireless Router.

3>Wait for 60 seconds.

4>Now plug in the power cord to printer only.

5>Check for the error.  if error shows up go to Step# 8

6>Now Power on the Wireless router.

7>Check for the error. If error shows up, then contact your ISP and check for firmware update, set the channel to 11.

8>If issue still shows up, then contact HP for further Assistance ( it could be a printer hardware issue ).

 

Regards,
Jabzi

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