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My HP 6660 Officerjet e-All-in-One keeps recycling through saying it needs to be turned off&On

HP 6660 Officerjet e-All-in-One

My HP 6660 Officerjet e-All-in-One  keeps recycling saying it needs turning off and on and the screen displays the message "There is a problem wit the printer or ink system. Turn off, then on. If problems persists contact HP. ox61011bed

 

No matter how many times i turn off on on same message, it will not let me access the ink to check them as it cycles through the above, I have turned off and removed power cable for 10 minutes and started it again yet same cycle

 

Help please

 

thanks

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My HP 6660 Officerjet e-All-in-One keeps recycling through saying it needs to be turned off&On

Hi @DCowley

Welcome to the HP Support Community. I'd be happy to assist you.

 

I'm afraid this seems like a hardware failure. Let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Check for any jams inside the printer and make sure the print carriage is moving freely.

Refer to the steps in this document.

 

For more info on resolving 0x errors, refer to this document.

 

If the issue persists, please reach out to the HP Support in your region regarding the service options for your printer. 

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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