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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Message 11 of 19
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HP Recommended

Check the HD health.

Right click on C Drive, select Properties, select Tools, click Check under Error Reporting

Next check the Windows system files, sfc /scannow from a command prompt

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Message 12 of 19
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No errors found on drive C:\

No integrity violations found after scanning.

Next please.

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Message 13 of 19
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HP Recommended

Run the Windows troubleshooter found in ‘Hardware and Devices’.

What ver. of Windows are you running?

Have you checked for malware?

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Message 14 of 19
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Device Manager=>Properties=>events reports: Device USBPRINT\HPDeskJet_2130_series\7&d7eab85&0&USB001 requires further installation.

No malware.

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Message 15 of 19
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Forgot to mention laptop has windows 10 Pro version 10.0.18363 64 bit

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Message 16 of 19
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Did you try dnloading the full feature file found here?

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Message 17 of 19
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Yes I downloaded  the whole pack installed it but even with the HP printer assistant cannot print a test page.

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Message 18 of 19
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Devices=>printers & scanners=>.HP DJ 2130=>manage=>print a test page gives an event :Log Name: Application
Source: Microsoft-Windows-PerfProc
Date: 21/02/2020 08:27:59
Event ID: 2002
Task Category: None
Level: Warning
Keywords:
User: DESKTOP-B4E4J80\Andreas
Computer: DESKTOP-B4E4J80
Description:
Unable to open the job object \BaseNamedObjects\WmiProviderSubSystemHostJob for query access. The calling process may not have permission to open this job. The first four bytes (DWORD) of the Data section contains the status code.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-PerfProc" Guid="{72d211e1-4c54-4a93-9520-4901681b2271}" />
<EventID>2002</EventID>
<Version>1</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2020-02-21T08:27:59.827578700Z" />
<EventRecordID>55471</EventRecordID>
<Correlation />
<Execution ProcessID="2672" ThreadID="8880" />
<Channel>Application</Channel>
<Computer>DESKTOP-B4E4J80</Computer>
<Security UserID="S-1-5-21-2237979915-1147025705-951877787-1001" />
</System>
<EventData>
<Data Name="Message">\BaseNamedObjects\WmiProviderSubSystemHostJob</Data>
<Data Name="Win32 Error">1060</Data>
</EventData>
</Event>

Is this relevant to the problem?

 

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Message 19 of 19
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At this point you should contact HP thru the warranty page.

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