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HP Recommended
HP Deskjet 3520
Microsoft Windows 7 (32-bit)

My HP Deskjet Printer quit printing black. Replaced the black cartridge. Still wont print black. Ran full diagnostics and cleaning. Still no black print. Replace all cartridges including black and removed ink tray and soaked and cleaned with alcohol as recommended. Still no print in black.

1 REPLY 1
HP Recommended

@JimmyGT

 

Welcome to HP support community.

 

Make sure the ink cartridges are properly vented

  1. Open the ink cartridge access door. The carriage moves to the access area.

    Open the ink cartridge access door

  2. Press the tab on the front of the ink cartridge inward to release it, and then pull up on the ink cartridge to remove it from the slot.

    • If the error message mentions a specific ink cartridge, locate that ink cartridge, remove it from the carriage, and then continue with the next step.

    • If the error message does not mention a specific ink cartridge, remove all the ink cartridges, one at a time, and then continue with the next step.

    Remove the ink cartridge

  3. Examine the vent area on each ink cartridge, above the HP logo on the top of the ink cartridge.

    Image of the ink cartridge vent area

  4. If the ink cartridge still has the orange pull-tab attached, pull to remove it.

    Orange pull tab

  5. If the vent is clogged, use a straight pin to gently remove excess adhesive from the vent.

    1.  

      Clean the clogged vent with a pin

      Clogged vent
    2. With a straight pin, gently remove excess adhesive from the vent

    3. Unclogged vent

  6. With the nozzle and the contacts facing down, push the ink cartridge into its slot. Press down on the ink cartridge until it clicks into place. Make sure that the color icon on the ink cartridge label matches the color icon on the slot.

    Insert the ink cartridge

  7. Repeat these steps to inspect the vents on each of the ink cartridges.

  8. Make sure each ink cartridge is firmly in place in its slot. Run your finger along the top of the ink cartridges to feel for any that are protruding, and if any are, press down firmly until each ink cartridge snaps into place.

  9. Close the ink cartridge access door.

    Close the ink cartridge access door

  10. Try the print job again.

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.