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I have the exact same problem. I followed the exact steps from HP protocol and I still get the message "Ink cartrige must be replaced" When I just replaced it with the exact HP printer ink it requires. HELP! Thanks.

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HP Recommended

@tveit Welcome to HP Forums Community!

Did you happen to move from one country to another? If not, I recommend you upgrade the printer firmware

And try the printer with an alternate wall outlet or another power cord and check if that works fine.

 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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Riddle_Decipher
I am an HP Employee

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