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‎02-03-2020 02:37 PM

HP Recommended

Hello, can someone please help with an issue I am having with my printer - HP Envy 4524.  I was off on maternity leave for 10 months and during this time we did not use the printed much.  I am now back at work and have found that the printed no longer works.  It keeps coming up with the following error message:

 

Remove and reinstall the indicated cartridge, making sure it is correctly installed.  If this message continues to appear, replace the indicated cartridge.

 

I have spoken to HP customer service twice and they have sent me out a new black cartridge on two occasions however I have installed these and the same message still comes up.

 

Has anyone experienced this issue?

 

Many thanks.

1 REPLY 1

‎02-06-2020 08:53 AM

HP Recommended

@MollyGlyn

 

Welcome to the HP Support Community.

 

If you've performed all the steps from here: https://support.hp.com/us-en/product/hp-envy-4520-all-in-one-printer-series/5447920/model/8900983/do..., this could be a hardware issue with the Printer.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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