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‎03-18-2018 03:56 AM

HP Recommended
Product: ENVY 5540

My HP Envy 5540 has stopped working. It is displaying error code OXB30394C9. Can anyone pleasehelp ?

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1 ACCEPTED SOLUTION

Accepted Solutions

‎03-18-2018 05:19 AM

HP Recommended

Hi,

 

Shutdown the printer. Remove the power cable from back of the printer. Wait for 30 seconds and turn on the printer.

 

It will clear the printer settings and you should be able to use the printer without any issues.

 

 

If issue persist, you may need to contact hp support

 

thanks

Click on the "Thumbs up"button on the bottom to say "Thanks"

Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)

View solution in original post

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3 REPLIES 3

‎03-18-2018 05:19 AM

HP Recommended

Hi,

 

Shutdown the printer. Remove the power cable from back of the printer. Wait for 30 seconds and turn on the printer.

 

It will clear the printer settings and you should be able to use the printer without any issues.

 

 

If issue persist, you may need to contact hp support

 

thanks

Click on the "Thumbs up"button on the bottom to say "Thanks"

Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)

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‎03-18-2018 08:46 AM

HP Recommended

That seems to have solved the problem. Many thanks,  David,

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‎03-18-2018 07:35 PM

HP Recommended

Great to hear it David.

 

Happy printing!!!

Click on the "Thumbs up"button on the bottom to say "Thanks"

Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)

Was this reply helpful? Yes No
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