My HP Envy 5540 will only print in black and white.

[Tracker_31]

Hi .i have a HP5540 and have my ink cartridges direct from hp, the printer will print colour pictures from a mobile phone via wifi but will not print in colour direct from the desk top pc , only black and white. 

[Raj1788]

@Tracker_31

Welcome to the HP Support Community

Could you please help me with the operating system of your computer?

If you are using Windows, run the HP Print and Scan Doctor to fix driver issue.

Click on this link: https://support.hp.com/in-en/topic/printscandoctor to download and run HP Print and Scan Doctor.

If the issue persists, I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

Remove the USB if connected

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Then, Click on this link: https://support.hp.com/in-en/drivers/selfservice/hp-envy-5540-all-in-one-printer-series/5447939 and choose the correct operating system to download the print drivers.

Try to print.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)