11-28-2019 06:36 PM
My print cartridges are 1/3 - 1/2 full, nothing has changed that I did, but it won't print in color!!??
11-28-2019 06:58 PM
Further, when I try and copy a color page, it only copies in black and white even though I've selected to copy in color. It used to copy and print from my computer in color, but no longer. I don't constantly print, so it was a while between print jobs, so I can't really say if this happened after a Windows update or what, but I know a couple of months ago it was printing color.
12-01-2019 04:03 AM
@margretdzn, Welcome to HP Support Community!
If you have already performed the steps from the document Color or Black Ink is Not Printing (The hp system is being updated and the link should work shortly) and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee
12-01-2019 09:43 AM - edited 12-01-2019 10:01 AM
I find it strange that the document link you provided was for "color and black ink not printing", but the ARTICLE ITSELF was for ONLY BLACK INK not printing and other print quality issues. NO MENTION OF COLOR INK?
And this article is only really about the cartridge malfunctioning---I already checked that, first thing I checked when I noticed no color printing was to take the cartridge out and clean the head.
JUST NOW I TRIED taking out the color cartridge and soaking it in a little warm water just in case the print head was dry---my cartridge shows it's 1/3 full of ink----and when I put it back I got an error message saying there was only 1 cartridge in the printer, so I decided to try printing with only the black and see what happened----before just now, when I was printing using black and color ink, the color ink was not printing out but the black ink was lighter in color than usual. So I put the color ink back in again so printer registered 2 cartridges and when it printed with the color cartridge in place, there still was no color, but the black ink printed was much lighter than with just the 1 cartridge of black installed.
My product is out of warranty since 2016, although I only purchased it 2 years ago on Amazon. Certainly makes me more aware as a consumer.
I always had HP printers for years, considered them the best, but after this with the color stopping printing and there being no fix for me AND unaware buying of an out of warranty product, apparently I have to get another printer, I will certainly look elsewhere for a printer than HP!
12-02-2019 02:46 AM
I understand your concern. The same troubleshooting steps can be performed for the color not working issue as well. This could be because of the ink system failure. And hence, I referred you to contact the support team for further assistance.
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
I am an HP Employee