My HP Office Jet Pro 6978 does not print the color CYAN (new cartridge).Windo All other colors work.

[-EddieB-]

A week ago I started to notice that the colors were off. I determined that the CYAN cartridge was running out of ink. When I replaced it with a new HP cartridge I got a message that the printer was not recognizing that the cartridge was installed. I did this several times and continued to get the same message until finally I installed it without getting the message. I then tried to print in color - still no CYAN. I purchased another cartridge and installed it with the same result - no message and no CYAN color in the printout. The other colors are printing fine.

[Betty0610]

@-EddieB-

Welcome to the HP Support Community.

Do perform all the steps from here: https://support.hp.com/us-en/product/hp-officejet-pro-6970-all-in-one-printer-series/8289585/model/1....

If the issue persists, I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

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