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-EddieB-
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My HP Office Jet Pro 6978 does not print the color CYAN (new cartridge).Windo All other colors work.

HP Officejet Pro 6978
Microsoft Windows 10 (32-bit)

A week ago I started to notice that the colors were off. I determined that the CYAN cartridge was running out of ink. When I replaced it with a new HP cartridge I got a message that the printer was not recognizing that the cartridge was installed. I did this several times and continued to get the same message until finally I installed it without getting the message. I then tried to print in color - still no CYAN. I purchased another cartridge and installed it with the same result - no message and no CYAN color in the printout. The other colors are printing fine.

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My HP Office Jet Pro 6978 does not print the color CYAN (new cartridge).Windo All other colors work.

@-EddieB-

 

Welcome to the HP Support Community.

 

Do perform all the steps from here: https://support.hp.com/us-en/product/hp-officejet-pro-6970-all-in-one-printer-series/8289585/model/1....

 

If the issue persists, I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

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