01-20-2020 03:55 PM
I am having an issue with my HP OfficeJet 4650.
I am trying to print color but it only prints blue and black.
I clean the cartilage so many times, reinstall the operating system, and connecting the printer and computer didn't solve the problem.
Is there another way to fix this?
01-23-2020 07:54 AM
@michelle0605, Welcome to HP Support Community!
If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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