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Atariq6
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My HP OfficeJet Pro 6978 prints a blank page despite new ink

OfficeJet Pro 6978
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When I print a document using My HP officeJet Pro 6978, it prints out a blank page. It is the same when I try to copy a document.  I just changed the ink, so I have enough ink and I only use HP ink. I followed the help steps that on the HP support site. I performed the alignment and clean cartridge tests. The color on the clear cartridge tests came out fine, so I reprinted the document again. However, a blank page came out again. I removed the printer from my computer then reinstalled it. I also unplugged and plugged my printer. I can't seem to figure out what's going on.

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My HP OfficeJet Pro 6978 prints a blank page despite new ink

@Atariq6

 

Welcome to HP support community.

 

Make sure the ink cartridges are properly vented and seated correctly

  1. Turn on the printer, if it is not already turned on.

  2. Open the ink cartridge access door.

    The carriage moves to the center of the printer.

    Open the cartridge access door

  3. Wait until the carriage stops moving before you continue.

  4. Press the tab inward on the front of the old ink cartridge to release it, and then pull up on the ink cartridge to remove it from the slot.

    Pushing the ink cartridge inward and then pulling up to remove it

  5. Examine the vent area above the HP logo on the top of the ink cartridge.

    Image: Examine the vent area on the top of the cartridge

  6. If the ink cartridge still has the orange pull-tab attached, pull to remove it.

    Image: Remove the orange pull-tab

  7. If the vent is clogged, use a straight pin to gently remove excess adhesive from the vent.

    1.  

      Clogged vent
    2. With a straight pin, gently remove excess adhesive from the vent

    3. Unclogged vent

  8. Turn the ink cartridge so that the ink cartridge contacts face downward, and then match the label color with the color dot on the carriage.

  9. Slide the ink cartridge into its slot, and then gently press the ink cartridge down until it snaps into place.

    Reinserting the ink cartridge

  10. Repeat these steps to inspect the vents on each of the ink cartridges.

  11. Make sure each ink cartridge is firmly installed in its slot. Run your finger along the top of the ink cartridges to feel for any that are protruding, and if any are, press down firmly until each ink cartridge snaps into place.

  12. Close the ink cartridge access door.

    Closing the ink cartridge access door

  13. Try to print. 

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Atariq6
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My HP OfficeJet Pro 6978 prints a blank page despite new ink

Hi sandy,

 

Like I said originally, I have already complete all of these steps without success. I have even ran the diagnostic test that are listed on other community help pages; however, when i try to print a document the printer sounds likes its working but then spits out a blank page. I bought new genuine HP ink.

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My HP OfficeJet Pro 6978 prints a blank page despite new ink

@Atariq6

 

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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tweety3bee
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My HP OfficeJet Pro 6978 prints a blank page despite new ink

i'VE BEEN USING THE SAME TROUBLESHOOTIN STEPS FOR THE SAME PROBLEM TO NO AVAIL.  dID YOUR PROBLEM GET FIXED?

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