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‎12-28-2019 09:37 PM

HP Recommended
Product: Officejet 4500 Desktop Printer
Operating System: Microsoft Windows 10 (64-bit)

Hello,

My Officejet 4500 Desktop printer has stopped printing envelopes. It prints letter size paper with no problem, but it won't print envelopes, and previously it printed envelopes just fine. I take a 4 1/2 x 9 1/2 size envelope and load the 4 1/2 end into the paper tray. When I press print on my Word app the envelope moves a few inches into the printer then just stops. After a few seconds the paper jam message comes on. I have opened the front and the back of the printer, and I do not see any paper anywhere. Is there any way that I can fix this?

 

Thank you

1 person had the same question
1 REPLY 1

‎12-31-2019 05:25 PM

HP Recommended

@JimP3

 

Welcome to HP support community.

 

Update the printer firmware

Here are the steps:- Click here

 

Try printing on envelop again :- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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