My HP Officejet 4630 keeps displaying ink cartridge needs to be replace. It a new cartridge

[Tmyers3]

My HP Officejet 4630 keeps displaying ink cartridge needs to be replaced. It’s a new ink cartridge

[Rainbow23]

Hi @Tmyers3,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that you get an error message on your HP Officejet 4630 e-All-in-One Printer that the cartridge needs to be replaced even though it is a new cartridge.

This issue could occur if the electrical contacts on the cartridge or the printer are defective.

Let's go through a few steps to troubleshoot this issue.

And here's the step by step guide for you in the link: Cartridge Errors

Let me know how this works.

You have a good day ahead.

[BrotherRob]

None of the solutions on that sheet worked.  Tried a hard reset...still showing the same thing.  Tried cleaning and checking the leads, no good.  Every option on the list failed.  meanwhile I am having to go to a print shop and get printing done while I have a full ink cartridge here.  What needs to be done?  Do I need to send the new and old cartridges back in the recycle pack?

[Cheron-Z]

@BrotherRob

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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