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Tmyers3
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My HP Officejet 4630 keeps displaying ink cartridge needs to be replace. It a new cartridge

Officejet4630
Microsoft Windows 7 (64-bit)
My HP Officejet 4630 keeps displaying ink cartridge needs to be replaced. It’s a new ink cartridge
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My HP Officejet 4630 keeps displaying ink cartridge needs to be replace. It a new cartridge

Hi @Tmyers3,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you get an error message on your HP Officejet 4630 e-All-in-One Printer that the cartridge needs to be replaced even though it is a new cartridge.

 

This issue could occur if the electrical contacts on the cartridge or the printer are defective.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: Cartridge Errors

 

Let me know how this works.

 

You have a good day ahead.

Rainbow23
I am an HP Employee

If you found this post helpful, you can let others know and also show your appreciation by clicking the Accept as Solution button, Thumbs up" button!

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BrotherRob
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My HP Officejet 4630 keeps displaying ink cartridge needs to be replace. It a new cartridge

None of the solutions on that sheet worked.  Tried a hard reset...still showing the same thing.  Tried cleaning and checking the leads, no good.  Every option on the list failed.  meanwhile I am having to go to a print shop and get printing done while I have a full ink cartridge here.  What needs to be done?  Do I need to send the new and old cartridges back in the recycle pack?

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My HP Officejet 4630 keeps displaying ink cartridge needs to be replace. It a new cartridge

@BrotherRob

 

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
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Thank you

I work on behalf of HP
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