My HP Officejet pro 8710 keeps saying that the paper tray is open or empty and will not print.

[Derekteacher]

I have tried adding more paper, opening and closing the paper tray, powering off and back on. nothing works

[A4Apollo]

Hi! @Derekteacher,

Try updating the printer firmware to the latest version and check if it helps.

Update the printer firmware using this link. Click Here

Try the steps recommended below.

Make sure the paper you use to print is in good condition, is neatly stacked in the tray, and the paper path and tray are free from obstructions.

1. Pull out the input tray.

2. Remove any paper from the input tray.

3. Remove any severely bent, wrinkled, or torn paper from the stack.

4. Check for obstructions inside the input tray. Make sure nothing blocks the paper from engaging with the rollers. Even small pieces of paper can cause paper feed issues.

5. With both hands, hold the stack of paper, and then tap the bottom edge of the stack on a flat surface so that the stack is even on all sides.

6. Load the stack of paper into the input tray, and then push the stack into the tray until it stops.

   Figure : Loading paper

   

7. Make sure the stack of paper is aligned with the appropriate paper size lines on the bottom of the input tray. Do not load more than 250 sheets of paper or exceed the maximum stack height.

8. Push the input tray forward until it snaps into place, and then lower the output tray.

9. Slide in the paper-width and paper-length guides until they rest against the edges of the paper.

   Figure : Sliding in the paper-width and paper-length guides

   

10. Insert the input tray into the printer.

    Figure : Inserting the input tray

    

11. The printer control panel displays the paper size loaded.

    • If the paper size loaded does not match what is displayed, touch Modify, select your paper size and type, and then touch Done.

    • If the paper size is correct, touch OK.

Try to print.

Also, Reset the printer

Sometimes an error persists even though there is no paper feed issue. Reset the printer, and then try to print.

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

   NOTE: 

   HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on.

9. Wait until the printer is idle and silent before you proceed.

Try to print.

Refer this article to know more information about paper feed issues. Click Here

Let me know if this helps!

Take Care! 🙂

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[Derekteacher]

 I connected the printer online and downloaded the printer update. I also reset the printer and checked  everything on paper tray. Still doesn’t work. 

[Raj1788]

@Derekteacher

Appreciate all your time and efforts, This is a hardware issue.

I would personally suggest you contact our HP Support. 

Click here: https://support.hp.com/us-en/contact-hp?openCLC=true

Make sure you select the Country and Region.

Keep me posted on further assistance. Hope that helps! 

Have a great day ahead!