05-07-2020 02:01 AM
My printer is printing all colors really well except black. I tried cleaning the printhead several times and there was no black printed the first few times and then when it did print, it was very little and poor quality.
I contacted the virtual chat line and that didn't help either. I don't know what to do now.
Mt warranty expired about a year ago but it just started doing this. It did sit being unused for a few months while moving, but not a super long time.
05-07-2020 02:17 AM
Sorry to hear about the issue you are facing. Let me see how I can help you here.
To resolve the problem, May I request you to run through the steps provided in the link below:
In reading your notes, I see that you have not used your printer for a long time. Ideally InkJet Printers need to be run once in a while. Use your printer every few days or at least once a week to keep the print-heads moist with fresh ink. The longer they sit unused, the more likely the ink left on the heads will dry and cause a clog.
If this solution helps you resolve the Paper Jam issue, then please do give a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post.