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My HP Photosmart 6520 is not printing black ink

HP Photosmart 6520
macOS 10.14 Mojave

My printer is printing all colors really well except black. I tried cleaning the printhead several times and there was no black printed the first few times and then when it did print, it was very little and poor quality. 

I contacted the virtual chat line and that didn't help either. I don't know what to do now.

Mt warranty expired about a year ago but it just started doing this. It did sit being unused for a few months while moving, but not a super long time. 

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My HP Photosmart 6520 is not printing black ink

Greetings,

Sorry to hear about the issue you are facing. Let me see how I can help you here.

 

To resolve the problem, May I request you to run through the steps provided in the link below:

Photosmart 6520 Printers - Black Ink Not Printing 

 

In reading your notes, I see that you have not used your printer for a long time. Ideally InkJet Printers need to be run once in a while. Use your printer every few days or at least once a week to keep the print-heads moist with fresh ink. The longer they sit unused, the more likely the ink left on the heads will dry and cause a clog.

 

If this solution helps you resolve the Paper Jam issue, then please do give a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post.

 

Thank You.

 

I am an HP employee and am speaking for myself, not for HP
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My HP Photosmart 6520 is not printing black ink

This did not solve my problem

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