My HP officejet 7500A doesn't print A3 size anymore and doesn't work wifi with my new Hp pavilion

[AnnaBLU]

Hi everybody,

please help me! My HP officejet 7500A doesn't print A3 size anymore. I changed my pc, now I have got an Hp pavilion Power Laptop with windows 10, and I have a lot of problems (A3 size is disappeared among the printing options even manually  it is impossible to configure the format , in autocad, word, pdf, etc) .I ve already tryed  everything I can do, unistall, reinstall, downloading drivers, updates, etc. Nothing. I' m an architect and this mess me up. Thank you 

[Raj1788 · Accepted solution]

@AnnaBLU

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

Let’s try to fix this issue by doing a clean install. 

Follow the steps mentioned below:

First, unplug the USB cable from the printer is present.
Go to Control panel – Programs and feature – Select all the HP printer entries and uninstall them.
Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.

Restart your computer.

Click the bottom-left Start button on the desktop, type device manager in the search box and tap Device Manager on the menu.
Once in device manager, click on the view tab in the top & choose “Show hidden devices”.

Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".
Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. 
Delete any printer entry or any entry which says “Unknown device”.

Once done, close device-manger. 
Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
Under print server properties, go to drivers - remove any entry there as well.
Again, go to Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
Once done you can try cleaning out your temporary files and cached files. 
You can try using automated applications like some cleaner software's that you can download from the internet.
Now restart your computer again.
Open the Run window again, type “services.msc” and press ok to get services window.
Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. 
Make sure the service is started and startup type is “Automatic”.

Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
Repeat the same exercise on “Function Discovery Resource Publication” as well.

Then, click on this link: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-7500a-wide-format-e-all-in-o... to download and install the drivers.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[AnnaBLU]

Hi Raj, thank you for replay so quickly!

I solved the problem, thanks! I deleted all about printer, software, drivers etc, then I reinstalled again all about Hp officejet 7500 A. I also clicked on a hidden device with a new door , I choosed HP officejet pro K8600 and I installed it with IP address, too. This one recognizes the A3 format,  so I can use my HP office jet 7500 A ( to scan and print in A4 mode), and the other one to print in A3 size. 

thank you so much !

[Raj1788]

@AnnaBLU

Thanks for the reply!

I am so glad that the printer is up and running.

Please feel free to get back to us for any other technical queries.

Have a great day!

[AnnaBLU]

you too!